Shipping Information

Thank you for shopping with us! We're committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment is confirmed or order confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times:

• Standard Shipping: 4–7 business days

• Express Shipping: 1–3 business days (where available)

Please note that delivery times are estimates and may vary depending on your location and unforeseen shipping delays.

Shipping Costs

Shipping is free

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email so you can monitor your package's progress.

Incorrect Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Email: ngnovainfo@gmail.com

Thank you for choosing our store!